Solutions

Abandoned Cart Recovery

Potential customers who have abandoned their cart are the warmest possible leads your business can have. These potential customers have already found your business, considered your products, and made it all the way to the final step before completing their purchase.

Generally these potential customers have specific questions about warranties, concerns about quality, they’re unsure about shipping times, or maybe the price was slightly too high.

By calling these customers right away, Nivio will help your business dramatically improve the shopping experience and give your potential customers the confidence they need to finalize their purchase. We have helped clients achieve amazing results, improving standard email-only cart recovery from 10% to 55% by adding live agents.

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Call Qualification and Warm Transfers

The Nivio team is experienced in a wide variety of call qualification warm transfer and pay per call campaigns that are common across the lead generation and pay per call industries.

We are able to quickly and efficiently qualify and build relationships with callers, getting them excited about the product or service they’re interested in while also making sure the transfer goes smoothly and ensures the highest conversion rate possible.

Like all of our sales related campaigns, the Nivio team pays close attention to daily, weekly, and monthly client KPIs and modifies our sales agent compensation structures to align with the goals of all of our clients to achieve better results for everyone.

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Testimonials

Nivio has helped us recover more than 50% of our abandoned cart sales while improving customer experience. They're not your typical BPO, they really are partners in our success. I highly recommend working with them.

Nick D.Team Development

Nivio has helped us recover more than 50% of our abandoned cart sales while improving customer experience. They're not your typical BPO, they really are partners in our success. I highly recommend working with them.

Nick D.Team Development

Nivio has helped us recover more than 50% of our abandoned cart sales while improving customer experience. They're not your typical BPO, they really are partners in our success. I highly recommend working with them.

Nick D.Team Development

Nivio has helped us recover more than 50% of our abandoned cart sales while improving customer experience. They're not your typical BPO, they really are partners in our success. I highly recommend working with them.

Nick D.Team Development

Nivio has helped us recover more than 50% of our abandoned cart sales while improving customer experience. They're not your typical BPO, they really are partners in our success. I highly recommend working with them.

Nick D.Team Development

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