Solutions

Abandoned Cart Recovery

Potential customers who have abandoned their cart are the warmest possible leads your business can have. These potential customers have already found your business, considered your products, and made it all the way to the final step before completing their purchase.

Generally these potential customers have specific questions about warranties, concerns about quality, they’re unsure about shipping times, or maybe the price was slightly too high.

By calling these customers right away, Nivio will help your business dramatically improve the shopping experience and give your potential customers the confidence they need to finalize their purchase. We have helped clients achieve amazing results, improving standard email-only cart recovery from 10% to 55% by adding live agents.

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Call Qualification and Warm Transfers

The Nivio team is experienced in a wide variety of call qualification warm transfer and pay per call campaigns that are common across the lead generation and pay per call industries.

We are able to quickly and efficiently qualify and build relationships with callers, getting them excited about the product or service they’re interested in while also making sure the transfer goes smoothly and ensures the highest conversion rate possible.

Like all of our sales related campaigns, the Nivio team pays close attention to daily, weekly, and monthly client KPIs and modifies our sales agent compensation structures to align with the goals of all of our clients to achieve better results for everyone.

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Multi-language Campaigns

Because of the unique locations of our call center sites we are able to offer highly skilled agents who are natively fluent in a multitude of languages. Our team’s language skills typically surpass most other BPO companies because we recognize that language fluency and local knowledge is integral to successful sales campaigns.

  • USA
  • France
  • Germany
  • Italy
  • United Arab Emirates
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Partial Lead Monetization

Nivio has perfected the art of partial lead monetization. Our team of skilled sales professionals are excellent at call handling, telesales, upselling, and converting your partial leads into paying customers.

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Quality Assurance

We have years of experiencing running successful quality assurance campaigns for all different types of calls. Through our custom developed quality assurance system our agents are able to process and score more calls at a faster rate, with a higher level of accuracy than our competitors.

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TCPA Compliance

Through our integrations with Ringba’s TCPA Shield, Jornaya, and Trusted Form products we are able to ensure a high level of compliance and to protect our partners from potential litigants and settlement seekers. Nivio is committed to offering the highest level of compliance to all of our partners.

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Retention & Chargeback Prevention

We have years of experiencing running successful quality assurance campaigns for all different types of calls. Through our custom developed quality assurance system our agents are able to process and score more calls at a faster rate, with a higher level of accuracy than our competitors.

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Testimonials

Nivio has helped us recover more than 50% of our abandoned cart sales while improving customer experience. They're not your typical BPO, they really are partners in our success. I highly recommend working with them.

Nick D.Team Development

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