Step 1 - consult our User Guides and FAQ to see if your query has already been addressed Step 2 - visit our forum - more often than not, our community will be able to point you in the right direction and offer hints and tips about how to get the most out of Nivio Step 3 - get in touch via our e-mail form. If you have an issue that’s specific to your account or your query is not addressed elsewhere, our dedicated customer support team will be happy to help