Nivio is a fully functional Windows desktop environment accessible via a web browser through any internet connected device running on any platform (including Linux, MAC and Windows). Nivio enables a user to seamlessly access the desktop data & applications when and where they need it; be it at the office, from home or even on the go. Nivio enables the user to create, store & share all in one place from wherever you are.

We are completely web-based, completely secure (with SSL encryption and constant data back-up) and are accessible from almost any OS platform (Linux/Unix/Mac/Windows) we're the only online desktop solution that offers you a fully reliable Windows desktop.

Nivio gives the user access to a super-fast remote computer that resides in our data-centres. All processing done on Nivio is lightning quick and programs that run on Nivio are actually running on a computer in our data centre, not on your local PC.

The output is streamed to the browser over the internet. The logic of this is now all a device needs is a browser & not complicated processors. So even running heavy programs on Nivio will not slow down your local PC.

A PC, like every piece of hardware carries the same vulnerability - the possibility of damage from human error, malicious attack, or just old age. A PC requires regular software and hardware upgrades to keep it running in an optimal way. Nivio guarantee's an always-on, instantly upgradeable service with all your data secure and backed-up accessible via a browser with applications on demand too. We do not expect our users to walk away from their cherished PC's straight away but we think that soon people will see the value of this secure desktop and use it.

Users receive Windows XP in the future users will be able to utilize Windows Vista once it is out of beta testing.

The minimum recommended bandwidth for optimized screen changes and minimized latency is 128 Kbps. The more bandwidth a user has available the better the experience with applications such as video.

Once we have proved the concept & kept users happy in 1 language then we will start to offer others.

On logging onto Nivio, the user can view his/her desktop, just as it is on his/her home computer. Most users like to customize their desktop with wall paper & screen savers, use of Quick Launch or Icons over the screen, this ability is disabled at the moment but soon users will be able to do this.

Yes, if you want to print something then simply select print within the application & it will detect any locally connected printer.

Due to constraints in streaming technology, streaming Video is not always as smooth as we would like. We are working to develop a fix for this.

Since gaming requires a complete refresh of the screen in terms of graphics, Gaming can seem a little disjointed.

Printers are fine as we can detect what you have but we are working with Nivio to enable users to use their other functionality.

Currently you cannot use Skype, but you can use software which only required one way audio such as iTunes. This will be fixed in the next 2 months.

Nivio is run on a scalable architecture which means that as soon as the architecture becomes over 60% utilized processes initiate additional resources.

Nivio will work on a 486 machine; therefore it will work on just about everything apart from your old commodore 64.

All Nivio needs is a browser so on that basis yes Nivio is platform independent.

Nivio will be testing advertising on the platform in the coming months to see if this can be an alternative revenue stream to subscription.

Users can upload their data to Nivio via Nivio Sync that is simple to use, simply select the folders that you want to upload & Nivio does this in the background. Please see NivioSync below.

The Niviocentre functionality is very similar to that of the control panel in the start menu on windows XP. The Niviocentre allows a user to manage storage & manage applications from their Nivio experience.

New services can be added to the Nivio desktop via the Niviocentre and are paid for on a 30 day subscription from point of order.

Changes made through the NivoCentre will take effect immediately. Typically if you encounter problems simply log off & log back in again & the changes will take effect.

The user can request a trial of software. The software icon will appear on the desktop for 30 days. After this period the user gets the options to continue with the service. If so the billing is altered to reflect the change. After a user has had a trial for 30 days they are not permitted to have another trial.

Nivio will as much as possible group the applications together so that the user has a choice of application based on what task they want to complete.

Nivio collect revenues from the customer & pass these back to the software vendors. Nivio are in effect simply a reseller.

There are literally hundreds of applications that a user can use, simply click onto the application library & make your choice.

Niviolive is an application that allows users to share the contents of their Nivio account with other Nivio users plus non-nivio users. The application allows users to set up buddy lists where content is shown either to individuals or it can be shred publically.

Yes you can add their email address.

Yes

128bit encryption.

By making those files Private you can restrict the files from public.

NivioSync is an application that allows a user to upload & download data between their local machine & Nivio. The application has been developed by Nivio.

If users decide to use NivioSync then when they are logged into Nivio it checks the offline folders & if there are any changes to this folder that have taken place since the last login then: (1)the additional folders are added to Nivio (2)the files that have been removed from the offline file are removed from Nivio.(They are removed from the backup after 24 hours)

Files that had been deleted in error will be held in a different folder.

All files can be uploaded to and downloaded from Nivio, however if we find that the file has a virus we will not allow you to open it within Nivio.

You could upload them for storage if you changed the file extension for storage purposes but you would not be able to execute any applications on the desktop.

No.

You could upload your entire C drive if you wanted to though this may take some time.

Yes

You can download Nivio Sync from www.nivio.com/sync.html.

Payments can be made through credit cards & PayPal to purchase NivioCredit. Each Nivio service is priced in both local currency & NivioCredit for ease.

There are discounts available to the user if they choose to pay in advance.

After your account has expired you will not be able to get access to Nivio.

No, the credits will exist on Nivio until they run out.

Currently this is not an option.

Contact Nivio with details of where you purchased the voucher from & we will endeavor to help.

Rs. 100 /- is the minimum amount of Nivio Credits that you can buy.

The standard contract term is 30 days. If the service is no longer required a user needs to go onto the Nivio Control Panel & terminate their account prior to the end of each 30 day period.

Your Nivio account should be made live within 30 minutes from registering.

Nivio has a dedicated support infrastructure based in India which offers email based support. Our development team usually can be found on our forums, to answer any general questions about Nivio.

Emails & forum posts are responded to by the Nivio team made up of developers and systems engineers plus a general support desk when it gets busy.

Ultimately we aim to have a 24x7x365 support structure but this will only be possible once we have enough customers to warrant the cost. (We are a start up after all) But given that we are simply replicating the desktop we don't expect that may support calls. Currently a Nivio technician will answer all emails within 24Hours.

If it is a general question that has occurred to you when using Nivio we encourage you to post onto the forum. Users can access the forum on www.nivio.com or there is an icon on the Nivio desktop that opens a web browser within Nivio that takes users to the forum.

Nivio has online support resources to assist you in registering and understanding the working and features of Nivio. However, Nivio has been designed to act, look and feel exactly the same as a normal Windows desktop environment. Once users are comfortable with how to connect to the system, the rest is just like using a normal PC.

Nivio runs as a service, therefore new versions are released to the user in a seamless manner.

The Nivio application architectures operate out of data-centres which provide the best possible levels of uptime for web services. Access to these data centres is restricted to verified staff, and with access keys.

Nivio has a multi-layered protection system using different providers to ensure that our users are protected from external threats to your desktop like Viruses, Spam and Spy-ware.

Your data is secure at our data centre behind multiple firewalls. The data transfer is secured using username & password authentication. Users can help by choosing a long alpha-numeric password and changing it regularly. If accessing Nivio from a public PC, when you log out there is no trace of your work left on the local machine.

Penetration testing is conducted and outsourced to a specialist company who perform tests on a rolling and random basis, in order to create realistic attack scenarios.

The End user data is always available rather than backed up, since backup implies that there are times when customer data is old, therefore the backing up of data is an ongoing task to ensure Zero customer data loss.

We have a network operations centre based out of Delhi manned 24x7x365, which monitors our global network, by deploying nodes within the data centres themselves, and also monitoring externally via third party partners.

Nivio deploys robots which login at random time during the day, and provide a stream of statistical data to, to ensure that the customer experiences stays within 5% standard deviation of the optimal customer experience measure. The Nivio forums are constantly monitored to ensure that there are no issues being highlighted.

Every possible step has been taken in the design of the Nivio architecture to limit the effect emergency maintenance on users. As such, part of the system can be repaired whilst a live service continues on the remaining architecture. The Nivio architecture is scaled horizontally which allows the Nivio Engineers to pull out servers from any segment without causing service interruptions.

When the system reaches a capacity utilization of 60% an alert is triggered which initiates an automated upgrade process. The target upgrade time is to have all steps completed prior to capacity reaching 70%.

Every step has been taken to ensure the security of our customer's data. Nivio are regularly tested by http://casabasecurity.com/ an independent company who look for holes in web security. If any holes are found these holes are promptly patched.